Terms of service overview
This website, mall-exp.com, is operated by Mallexp LLC (“Mallexp”, “we”, “us”, “our”). Mallexp offers this website, including all information, tools and services available on it, to you on condition that you accept all terms, conditions, policies and notices stated here.
By visiting the site or buying from us, you use our “Service” and agree to be bound by these Terms of Service (“Terms”).
These Terms apply to all users of the site, including browsers, customers, wholesale and retail buyers, and anyone who submits content such as inquiries.
If you do not agree to all of these Terms, you may not access the website or use the Service.
We may update or change these Terms at any time; see section 23.
Online store terms
You confirm that you are at least the age of majority where you live.
You may not use our products for any illegal or unauthorized purpose.
You must not transmit viruses or any other malicious code.
A breach of any of these Terms may result in termination of the Service for you.
General conditions
We may refuse service to anyone at any time.
Your content (excluding payment information) may be transferred across networks to provide the Service, for example through our hosting and content-delivery provider.
Card and PayPal payments are processed by Stripe and PayPal. Mallexp does not receive or store your full card number.
You may not reproduce, duplicate, copy, sell or exploit any part of the Service without our written permission.
Accuracy of information
We are not responsible if information on this site is inaccurate or incomplete.
Information is provided for general purposes and should not be the only basis for your decisions.
We may update or modify content at any time without obligation to do so.
Prices, tier pricing & changes to the Service
Prices are set in US dollars (USD). You may choose to view and pay in another currency we offer; those prices are converted from USD at an exchange rate we set and update daily, and the amount payable in that currency is shown in your cart before you pay. Everyone sees the same tier prices.
Tier prices are set by the total pieces of one product across all its variants. The tier’s discount percentage applies to each variant’s price, and the discounted unit price is rounded up to the smallest unit of the currency (for example, the cent). Each product page shows its own tiers and minimum order quantity (MOQ); all variants of a product count together toward its MOQ. The amount payable is shown in your cart, or on your confirmed quotation, before you pay.
Prices may change without notice. A price change does not affect an order you have already paid or a quotation you have already confirmed.
We may modify or discontinue the Service, or any part of it, at any time and are not liable for such changes, suspension or discontinuation.
Products or services
Products may be available only online and in limited quantities.
Returns are subject to our Returns policy.
We try to display product colors and images accurately but cannot guarantee that your screen shows them exactly.
We may limit sales of products to any person, region or jurisdiction.
Product descriptions and pricing may change at any time. We may discontinue any product at any time.
We do not guarantee that products will meet all of your expectations.
Shipping, delivery & non-receipt
By placing an order, you agree to the following. Rates and rules are on Shipping & delivery.
7.1 Proof of delivery
All orders ship with carrier tracking, and you receive a shipping notice with the carrier and tracking number. An order is considered delivered when the carrier marks it delivered to the address you provided. Carrier tracking and, where applicable, delivery confirmation or signature are proof of delivery. For high-value orders we may require signature confirmation.
7.2 Address accuracy
You are responsible for a complete, accurate delivery address, including the postcode (enter 00000 if your address has none). We are not responsible for non-delivery, delay or loss caused by incorrect or incomplete addresses, unattended deliveries, shared or business delivery locations, or forwarding by a freight forwarder or third party after carrier delivery.
7.3 Lost or missing packages
If tracking shows delivered but you have not received your order, notify us within 7 days of the delivery date so we can open a carrier investigation. The resolution depends on the carrier’s findings. Late reports may not be eligible.
7.4 Delivery timeframes
Delivery dates are estimates, not guarantees, and may be affected by customs, carrier delays, sourcing lead times and other external factors. A delayed delivery is not non-receipt and is not grounds for a payment dispute or chargeback.
7.5 Duties, taxes & cross-border shipments
Orders ship Delivered Duty Paid (DDP) where available: import duties and taxes are included and paid by us, so there is nothing to pay on delivery. If DDP is not available for a destination or item, duties and taxes assessed by local authorities are the buyer’s responsibility. Tax at checkout is zero. Customs inspection or clearance delays are outside our control and are not non-receipt.
7.6 Partial & staggered shipments
Orders — particularly bulk, wholesale or quotation orders — may ship in multiple parcels or installments, each with its own tracking. Delivery of a shipped portion, shown by tracking, fulfils that portion, and a pending remainder is not grounds to dispute the full charge.
Product condition & acceptability
8.1 Product expectations
Minor variations in color, size, finish or texture are normal for our product categories and are not defects.
8.2 Pre-shipment disclosure
Orders go through a quality check before shipment. Where we identify a minor imperfection before shipment, we may contact you to disclose it and confirm how you want to proceed. If you choose to proceed, the item is supplied as disclosed and is not eligible for a claim based on the disclosed issue.
8.3 Defect & order issue claims
After-sales issues — other than shipping delays and standard return requests — are handled by email at [email protected].
- Claims may be submitted once all parcels of the order have been delivered, and must be submitted within 20 days of the complete delivery date.
- One claim per order. Include all affected items; further claims for the same order may not be accepted.
- Claims must include clear photo evidence and a description. Unclear, incomplete or unsupported claims may be delayed or denied.
- Keep all claim communication in the same email thread with your order or quotation reference.
- If we request information and do not hear back within 14 days, the claim closes and the resolution offered (if any) is considered accepted. A closed claim is not grounds for a payment dispute.
8.4 Return & refund eligibility
You have 7 days from receiving your order to submit a return request. Approved returns must be shipped back within 15 days with valid tracking. Returned items must be unused, with original tags and packaging intact; items that were worn, washed, altered or damaged after delivery are not accepted and not refunded. Refunds are issued only after the returned item is received and inspected.
8.5 Resolution
Resolutions, including refund method and amount, are determined by us based on the evidence, the issue type, fault and the order history. Full refunds are not guaranteed for bulk or wholesale purchases.
Chargebacks, payment disputes & finality
9.1 Contact us before disputing
By purchasing, you agree to contact us at [email protected] to resolve any issue before starting a chargeback or payment dispute. Filing a dispute without contacting us first, or while a resolution is in progress, may lead to order cancellation or future purchase restrictions.
9.2 No duplicate recovery
You agree not to seek duplicate recovery for the same transaction. If you have received a refund or replacement for an order, you agree not to also file a chargeback or dispute for it. Where we can show that you already received a resolution, we will provide that evidence to the payment provider.
9.3 Accepted resolutions are final
Accepting a refund, a replacement or any other resolution you agree to is full and final settlement of the affected order. A later chargeback on the original payment is a duplicate-recovery attempt under 9.2.
9.4 Evidence
In any dispute we may submit tracking and delivery confirmation, order and quotation records, your acceptance of these Terms, our communications with you and any evidence you submitted. Disputes are handled under the rules of the payment method used — card networks (via Stripe), PayPal, or your bank for bank transfers — each with its own process and timeframes.
9.5 Acknowledgment
You acknowledge that you reviewed and agreed to these Terms, including this section, when you placed your order or confirmed your quotation.
Billing, payment & account information
Cart orders are paid by card (processed by Stripe) or PayPal. Quotations are paid by bank transfer (ACH / wire), card or PayPal; by default the methods depend on the amount of each payment (up to $1,000: bank transfer, card or PayPal; up to $5,000: bank transfer or card; above $5,000: bank transfer only). A quotation may set its own methods.
Quotations require a deposit (default 30%) after you confirm, and the balance before shipment. Bank transfers must include the payment reference shown on the invoice (for example MXQ000123-D).
We may refuse or cancel orders, and may limit quantities per person, household or payment method. If we cancel after payment, we refund the cancelled amount to the original payment method.
You agree to provide current, complete and accurate purchase and contact information and to update it when needed.
Optional tools
Tools on the site, such as shipping estimates or payment-method checkers, are provided “as is” for convenience. The amounts in your cart or on your quotation are the ones that apply.
Third-party links & services
Some content or services, including payment pages from Stripe and PayPal and carrier tracking pages, are provided by third parties. We are not responsible for third-party content or services; their own terms and privacy policies apply.
User comments & submissions
Content you send us — such as inquiry details, product requests, artwork or logos for custom orders — may be used to prepare quotations and fulfil your order.
You confirm that you have the right to use any artwork, logo or design you send us. Personal data in your submissions is handled under our Privacy policy.
Personal information
Your personal data is governed by our Privacy policy and Cookie policy.
Errors & omissions
The site may occasionally contain errors in product descriptions, pricing, shipping charges or availability. We may correct errors and update information at any time, and may cancel orders placed at a price shown in error.
Prohibited uses
You may not use the site for unlawful or abusive purposes, to infringe intellectual property, to submit false information, or to interfere with the security of the Service.
Violations may result in termination of access.
Disclaimer of warranties & limitation of liability
The Service is provided “as is” and “as available” without guarantees, to the extent permitted by law.
To the extent permitted by law, we are not liable for indirect or consequential damages arising from use of the Service. Our total liability for any claim relating to an order is limited to the amount you actually paid for that order. Nothing in these Terms limits liability that cannot be limited by law (for example, for fraud, or death or personal injury caused by negligence) or your statutory rights as a consumer.
Indemnification
You agree to indemnify and hold Mallexp harmless from claims arising from your breach of these Terms or your violation of any law or third-party right.
Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in full effect.
Termination
We may terminate your access to the Service at any time if you violate these Terms. Obligations incurred before termination, including payment for confirmed orders, survive termination.
Entire agreement
These Terms, together with the policies referenced in them and any confirmed quotation, are the entire agreement between you and Mallexp for the Service. If a confirmed quotation states different terms for that order, the quotation applies to that order.
Governing law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Disputes are subject to the state and federal courts located in Wyoming. If you are a consumer, this does not take away the protection of mandatory laws of the country where you live.
Changes to these Terms
We may update these Terms at any time by posting the new version on this page and changing the “Last updated” date. Changes do not affect orders already paid or quotations already confirmed.
Contact information
Questions about these Terms: [email protected].