Shipping rates
| Method | When | Cost |
|---|---|---|
| Standard | Product subtotal under $150 | $9.99 |
| Standard | Product subtotal $150 or more | Free |
| Express | Any order, any subtotal | $29.99 |
Standard is the default method. Express is optional and always charged at its rate.
Shipping rates are set in US dollars (USD). When you shop in another currency, they are shown and charged in that currency, converted at the same exchange rate as product prices.
Free standard shipping
Standard shipping is free when your product subtotal reaches $150.00. The product subtotal is the total of your products at their tier prices, before shipping. Shipping costs do not count toward the threshold.
Estimate your shipping
How the final cost is calculated
The rates on this page are the initial rates for the United States and worldwide. The cart calculates the final shipping cost from your ship-to address, and checkout re-checks the address, the shipping method and each product’s MOQ before any payment is created.
Quotation orders list their own shipping on the formal quotation / proforma invoice. The default trade term for quotation orders is DDP (duties and taxes paid by us); if you use your own freight forwarder, you can ask for FOB or EXW instead.
Shipping zones
We ship to the United States and worldwide. Orders ship from our partner factories and warehouses in Asia. The ship-to country list at checkout shows the destinations an order can be delivered to.
| Zone | Standard | Express |
|---|---|---|
| United States | $9.99 · free on $150+ | $29.99 |
| Worldwide | $9.99 · free on $150+ | $29.99 |
Large or bulky items. Large or bulky items ship by ocean freight. If you prefer air freight for these items, we quote the air freight and you pay it as agreed. Ocean freight transit: North America 16–23 days, Europe 40–55 days; other regions on request.
Postcode
A postcode is required for every delivery address. If your address has no postcode, enter 00000.
Use the full street address including apartment or unit number. The cart calculates shipping from this address, so check it before you pay.
Processing & delivery times
Receiving time = processing time + transit time. Cart orders are processed after payment. Quotation orders are prepared after the deposit and ship once the balance is paid. Transit time depends on the shipping method and the destination.
| Stage | Time |
|---|---|
| Processing (cart orders) | 3–5 business days after payment |
| Preparation (quotation orders) | Lead time stated on each quotation |
| Standard transit | 10–13 days |
| Express transit | 6–9 days |
| Ocean freight (large or bulky items) | North America 16–23 days · Europe 40–55 days · other regions on request |
Transit time starts after processing and does not include customs clearance. It may run longer during holidays and peak periods. Delivery dates are estimates, not guaranteed dates; they can be affected by customs, carrier delays and other events outside our control.
Duties & taxes
Orders ship Delivered Duty Paid (DDP) where available: import duties and taxes are included and paid by us, so there is nothing to pay on delivery. If DDP is not available for a destination or item, duties and taxes assessed by local authorities are the buyer’s responsibility. Tax at checkout is zero.
Order tracking
When your order ships you receive a shipping notice by email with the carrier and tracking number. You can also look up an order on Track order with the order reference and the email used at checkout.
Larger orders may ship in more than one parcel. Each parcel has its own tracking number.
Address accuracy & missing parcels
You are responsible for a complete and accurate delivery address. We are not responsible for non-delivery, delay or loss caused by an incorrect or incomplete address, an unattended delivery, or forwarding by a freight forwarder or third party after the carrier has delivered.
If tracking shows “delivered” but you have not received the parcel, email [email protected] with your order reference within 7 days of the delivery date so we can open an investigation with the carrier. The outcome depends on the carrier’s findings.
Questions
Email [email protected] with your order or quotation reference, ship-to country and postcode. See also Payment methods and Returns & refunds.