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Both. Mallexp sells wholesale and retail from one store. You can order from the product’s minimum (many products start at 1–2 pieces) up to carton quantities, and everyone sees the same tier prices — there is no separate member or VIP price list.

The tier is set by the total pieces of one product across all its variants. The tier’s discount percentage is applied to each variant’s own price. Typical tiers are 10+ −2%, 20+ −4% and 30+ −6%; each product page shows its own tier table.

Discounted unit prices are rounded up to the cent (in other currencies, to that currency’s smallest unit). Example in USD: KT4827 costs $3.12; at 30+ pieces (−6%) that is $3.12 × 0.94 = $2.9328 → $2.94 per piece.

No. Tiers and minimum order quantities are counted per product. Different products in the same cart are priced separately.

Prices are set in US dollars (USD). Use the currency selector at the top of the page to see prices in another supported currency; they are converted from USD at an exchange rate we update daily, and your order is charged in the currency shown at checkout. If your card or account uses a different currency, your bank or PayPal may convert the amount and apply its own fees.

Every product has a code (for example KT4827) and every variant a SKU (for example KT4827-03). Type either into the search box at the top of any page. The full catalog has 1.6M+ products.

The minimum order quantity (MOQ) counts every variant of a product together. Example: KT4827 has an MOQ of 10, so 4 Pure White + 3 White and Pink + 3 Blue & White qualifies.

Checkout opens when each product in the cart reaches its MOQ. The cart shows how many more pieces each product needs. Checkout also re-checks the address, the shipping method and each product’s MOQ before any payment is created.

On every product card (“MOQ 10 (mixed)”) and on the product page next to the variant picker, which counts your total pieces live and shows the next tier.

No — only variants of the same product add up toward its MOQ and tier.

Standard $9.99, free when the product subtotal is $150 or more. Express $29.99 on any order. These are the initial rates for the United States and worldwide; the final cost is calculated in the cart from your ship-to address.

The product subtotal — your products at their tier prices, before shipping. When it reaches $150, Standard shipping is free. Express is always charged at its rate.

A postcode is required at checkout. If your address has none, enter 00000.

Delivery time = processing time + transit time. Processing: 3–5 business days after payment. Transit: Standard 10–13 days, Express 6–9 days; large or bulky items ship by ocean freight (see the Shipping page). Transit starts after processing, does not include customs clearance and may run longer during holidays and peak periods. Delivery dates are estimates, not guaranteed dates.

Orders ship Delivered Duty Paid (DDP) where available: import duties and taxes are included and paid by us, so there is nothing to pay on delivery. If DDP is not available for a destination or item, duties and taxes assessed by local authorities are the buyer’s responsibility. Tax at checkout is zero.

Initial rates cover the United States and worldwide destinations; the country list at checkout shows where an order can be delivered. Orders ship from our partner factories and warehouses in Asia.

Cart orders: card (processed by Stripe) or PayPal. Quotations: bank transfer (ACH / wire), card or PayPal, depending on the amount of each payment — larger amounts are paid by bank transfer.

No. Card details are entered in Stripe’s or PayPal’s secure payment fields and handled by them. Mallexp does not receive or store your card number.

No. Tax at checkout is zero. Orders ship Delivered Duty Paid (DDP) where available, so import duties and taxes are included and paid by us. If DDP is not available for a destination or item, duties and taxes assessed by local authorities are the buyer’s responsibility.

Check the card details and billing address, or try PayPal instead. Your bank can tell you why a card payment was declined. If it keeps failing, email [email protected] with your order reference — never send card numbers by email.

For carton quantities, custom packaging or logos, many products at once, or when you want to pay by bank transfer. One inquiry can list many products.

• Send an inquiry with products, quantities and details.
• You receive a formal quotation / proforma invoice by email with a private link.
• Confirm the quotation online from that link — no account needed.
• Pay the deposit (default 30%). The order is prepared.
• Pay the balance before shipment. The order ships with tracking.

The default deposit is 30% of the quotation total, paid after you confirm. The balance is paid before shipment. Your quotation states the exact amounts.

By default each payment’s amount decides: up to $1,000 — bank transfer, card or PayPal; up to $5,000 — bank transfer or card; above $5,000 — bank transfer only. A quotation can set its own methods for the deposit and the balance.

Bank transfers for quotations come with an invoice and a payment reference, for example MXQ000123-D. Put that reference in the transfer memo / reference field so the payment is matched to the right quotation.

Each quotation shows its own validity date. Unless the quotation states otherwise, it is valid for 15 business days.

Use Track order with your order reference and the email used at checkout. When the order ships you also receive a shipping notice with the carrier and tracking number.

An order confirmation after payment, and a shipping notice with the carrier and tracking number when the order ships. Quotations and their invoices are also sent by email.

Larger orders may ship in more than one parcel, each with its own tracking number. Check the shipping notice for all tracking numbers before reporting a missing item.

Check with neighbours and your building’s mail room, then email [email protected] with the order reference within 7 days of the delivery date so we can open a carrier investigation.

Within 7 days of delivery, email [email protected] with photos and a short description. Use the subject “Return request: order reference + product SKU”. We reply within 2–3 business days. Approved returns must be sent back within 15 days with tracking.

Report it within 7 days of delivery with photos. We refund based on the extent of the defect, and if a return is needed we cover the return shipping for defective, damaged or wrong items. Minor variations in color, size or finish are not defects.

Yes, if it is unused with original tags and packaging, and you request it within 7 days of delivery. You pay the return shipping; there is no restocking fee.

To your original payment method, in the currency you paid in, after the returned item is received and inspected. We issue approved refunds within 3–5 business days after the returned items are received and inspected; how long the refund then takes to appear depends on your card issuer, PayPal or bank. Full refunds are not guaranteed on bulk or wholesale orders.

Email [email protected] with the order reference as soon as possible. Cart orders that have not yet shipped can be cancelled for a full refund; once shipped, the returns process applies. For quotations, nothing is payable until you confirm the quotation online; after you pay the deposit, the order can still be cancelled and the deposit refunded as long as the goods have not been shipped.

No account is needed — quotations are confirmed from the private link in your email, and orders are looked up with the order reference and the checkout email on Track order.

Create an account or sign in to see your orders and quotations, save addresses and manage your settings in My account.

Email [email protected] from the address you used. See the Privacy policy for your options.